Faculty Group Practice Patient Care Assistant Dyker Heights Professional

Patient Care Assistant Dyker Heights Job Description

NYU Grossman School of Medicine is a leading medical institution dedicated to improving the human condition through medical education, scientific research, and direct patient care. As a Faculty Group Practice Patient Care Assistant Dyker Heights, you will play a vital role in supporting the efficient practice workflows of our team.

Key Responsibilities:

• Greet patients and complete check-in and check-out processes as needed.
• Answer phones and schedule appointments.
• Address questions or route calls/messages to the appropriate contact.
• Support efficient patient workflows by escorting patients to exam rooms and preparing rooms for provider visits.
• Validate patient medical records per FGP guidelines when accessing and/or updating information.
• Take vital signs and record in Electronic Medical Record.
• Assist with the collection of lab specimens.
• Support FGP access and quality initiatives.
• Perform other duties as needed.

Clinical Responsibilities:

• Complete necessary intake, including obtaining patient vital signs and other tests within defined scope of practice as needed.
• Follow guidelines for validating patient medical records when accessing and updating information, including patient name and date of birth.
• Assist with maintaining patient flow to and from exam/treatment rooms. Assist in escorting patients and specimens throughout the facility.
• Ensure exam rooms and treatment areas are cleaned per infection control standards after each patient.
• Communicate the functionality and purpose of MyChart to patients during intake.
• Ensure the appropriate translation services or equipment is in place prior to the start of visit.
• Prep the appropriate patient encounter, ensuring that all relevant information for visit is up-to-date, including bloodwork, radiology images, medications, and past medical history.
• Review and import any "Prepare for your Visit", "Outside Information", and patient history prior to provider encounter.
• Work with clinical team to ensure logbooks related to equipment, specimen collection, and other clinical safety measures are followed per FGP standards.
• Maintain patient privacy as it relates to HIPPA standards.
• Handle appropriate patient calls and document outcome of all patient communications as needed.
• Assist with in-basket message management, including any necessary tasks related to patient medical advice requests as per best practices.
• Utilize EPIC functionality to review and update patient records, as well as maintain communication with peers and supervisors related to patient care.
• Assist providers with procedure and/or set-up according to specialty.
• Stock exam/treatment rooms and/or supply closets with medical supplies, linen, and medical equipment as needed. Effectively communicate as supplies need to be replenished.
• Clean and sterilize designated equipment after use, according to FGP, IPC, and manufacturer's standards.
• Support FGP Clinical Quality Management by facilitating appropriate documentation and maintenance of clinical supplies and equipment.
• Review appropriate downtime procedures as it relates to patient visit.
• Complete annual competencies, such as Fire Safety, Hazardous Waste, Medsled, HIPPA compliance, etc.

Administrative Responsibilities:

• Responsible for greeting patients and performing intake functions, including registration, forms collection, updating information, and co-payment collection.
• Monitor Department Appointment Report (DAR) for checkmate "kick-outs", appointment notes, insurance flags, and/or patients who need further assistance.
• Gather all patient demographic-related data and materials from patients and/or their representatives. Obtain insurance information (ID card, member/group #s, etc.), verify insurance eligibility electronically, and collect insurance referral if applicable.
• Advise and/or collect patient and financial-related documents and policies for patient visits, including HIPAA, NOPP, MSPQ, ABN, Non-Participating, etc., including obtaining signatures where appropriate.
• Enroll patients above the age of 5 to Patient Secure by obtaining the palm scan and a photo.
• Promote the utilization of Check Mate kiosks. Greet and assist patients in using the checkmate kiosk when needed.
• Scan all necessary documents into Epic. Follow scanning guidelines and best practices for uploading outside documents - results, records, forms, etc. Ensure scanned documents are scanned to the correct location/order in Epic and with the correct document type to facilitate ease of locating documents. Report errors or issues arising from checkmate kiosk, patient secure devices, or other equipment to management to facilitate timely resolution.
• Monitor waiting areas to identify and communicate wait times.
• Perform check-out functions, including providing after-visit summary information, scheduling follow-up visits and referrals, and collecting any time-of-service payments as needed.

Patient Experience and Access:

• Serve as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the NYULH Mission, vision, and values and promoting excellence in the patient experience during every encounter.
• Drive consistency in every patient and colleague encounter by embodying the core principles of our FGP Service Strategy CARES (Connect, Align, Respond, Ensure, and Sign-Off).
• Greet patients warmly and professionally, stating name and role, and clearly communicate each step of the care/interaction as appropriate.
• Work collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries, whether in person, by phone, or via electronic messaging.
• Proactively anticipate patient needs and participate in service recovery by applying the LEARN model (Listen, Empathize, Apologize, Resolve, Notify), and escalate to leadership as appropriate.
• Share ideas or any observed areas of opportunity to improve patient experience and patient access with appropriate leadership (i.e., ways to optimize provider schedules, how to minimize delays, increase employee engagement, etc.).
• Partner with Patient Access Center and Central Billing Office team members to support collaboration and promote a positive patient experience.
• Take a proactive approach in ensuring that practice staff are fully versed in the Access Agreement gold standard principles.

Minimum Qualifications:

High school graduate or equivalent required. Competencies: Working knowledge of English is evident in verbal reading and writing abilities; other language an asset; demonstrated ability in computer skills. Minimum of one year of experience as a Patient Care Assistant or Medical Assistant within the last two years. Ability to complete multiple tasks efficiently and thrive in a team work environment which pursues a positive patient care experience.

Preferred Licenses:

Medical Assistant Certificate

Preferred Qualifications:

Medical Assistant certification preferred. Proficiency in venipuncture and phlebotomy preferred.

NYU Grossman School of Medicine is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment.

All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements.

The salary range for the role is $52,700.00 Annually.

NYU Langone Medical Center is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment.

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