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Customer Service Representative

2 months ago


Albert Lea, Minnesota, United States State of Minnesota Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and promoting Minnesota's tourism industry to visitors from around the world.

Key Responsibilities
  • Provide quality customer service to visitors, answering questions and providing information about Minnesota's attractions and destinations.
  • Represent the State of Minnesota and Explore Minnesota in a professional and courteous manner.
  • Promote sustainable travel and tourism in Minnesota, highlighting the state's diverse cultures and destinations.
  • Perform other duties as assigned to meet the needs of the team and support the goals of Explore Minnesota.
Requirements
  • Excellent customer service skills, with the ability to provide prompt, courteous, and accurate information to customers.
  • Ability to effectively communicate with colleagues and customers from diverse backgrounds.
  • Knowledge of Microsoft Suite, including Word, Excel, Teams, and Outlook.
  • Knowledge of PowerPoint and ability to create engaging presentations.
Preferred Qualifications
  • Ability to multi-task and work in a fast-paced environment.
  • Knowledge of Cisco Finesse System and ability to use it to provide excellent customer service.
  • Foreign language skills, particularly in languages spoken by international visitors.
  • Skills in map reading and ability to provide assistance to travelers.
  • Knowledge of Minnesota resources, culture, and trends to make suggestions to travelers and willingness to continuously learn about the Minnesota tourism industry.
Physical Requirements
  • Maintain a stationary position for long periods of time.
  • Move items weighing up to 35 pounds while unpacking, packing, and stocking brochures and other supplies.