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Senior Associate, Quality Assurance Specialist

2 months ago

New York, New York, United States Sallie Mae Full time
About the Role

We're seeking a highly skilled Senior Associate, Quality Assurance to join our team at Sallie Mae. As a champion for quality, you will play a critical role in implementing quality practices across the organization and driving continuous improvement in quality processes.

Key Responsibilities
  • Develop and maintain quality control processes and procedures to ensure compliance with regulatory requirements and company standards
  • Collaborate with cross-functional teams to identify areas of improvement and implement corrective and preventive actions
  • Support internal audits to ensure compliance with quality standards and procedures
  • Conduct quality audits and lead the corrective action process as needed
  • Identify and address quality issues and risks proactively
  • Develop and implement quality metrics and reporting to measure the effectiveness of quality assurance initiatives
What We Offer
  • Competitive base salaries and bonus incentives
  • Generous PTO, Floating Holidays, and 12 Federal Holidays observed
  • Support for financial-well-being and retirement, including 401k with employer match
  • Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance, and more
  • Flexible hybrid working arrangements
  • Paid parental leave and adoption reimbursement programs
  • Free access to on-site staffed fitness centers and gym subsidy
  • Confidential counseling support, Health Advocacy services, and Wellness program with financial incentives
  • Tuition Reimbursement and Family Scholarship Programs
  • Career development and training opportunities
About Sallie Mae

Sallie Mae is proud to be an equal opportunity employer. We value diversity and inclusion in the workplace and are committed to creating a culture of respect and belonging. If you're passionate about quality and want to make a difference in the lives of students, we encourage you to apply for this exciting opportunity.