Residential Program Manager

2 weeks ago


Brooklyn, Connecticut, United States Community Residences Full time
Job Overview

Community Residences seeks a highly skilled and experienced Residential Program Manager to oversee the daily operations of our residential programs. The successful candidate will be responsible for ensuring the highest quality of services to our clients, while maintaining a safe and supportive living environment.

Key Responsibilities

1. Program Supervision: Supervise and train Program Coordinators, Program Managers, and residential staff on assigned caseloads.

2. Employee Management: Manage employees, including hiring, training, discipline, and evaluation.

3. Residence Maintenance: Ensure residences are maintained to comply with local, state, federal, and other regulatory bodies' standards.

4. Case Record Audits: Conduct audits of case records to ensure thoroughness, consistency, timeliness, and compliance with agency and regulatory policies.

5. Budget Management: Ensure each program operates at or under budget.

6. Training and Development: Develop and implement training programs for staff, and provide ongoing feedback and coaching.

7. Community Relations: Maintain effective relationships with client families, guardians, and friends, and promote good community relations.

8. Incident Reporting: Assist Program Coordinators with tracking client incident reports and distributing them to DCF/DDS as needed.

9. Quality Improvement: Develop and implement systems to ensure effective coordination across program sites and among consulting therapists.

10. Professional Development: Maintain and increase professional development and skills by attending training and staying current with applicable professional literature.

11. Emergency Response: Assist Program Coordinators in emergency situations by providing program coverage or management.

12. Data Systems: Assist with the development and maintenance of data systems to inform quality improvement and achieve agency goals.

13. Compliance Reviews: Conduct observations at programs, on cameras, and conduct program compliance reviews on an assigned schedule.

14. Other Duties: Perform all other duties as assigned.

Requirements

The ideal candidate will possess:

1. Strong Supervisory Skills: Recognize, identify, and quantify real or true problems, and develop and implement action plans to rectify known problems.

2. Effective Communication: Orally communicate to all levels of staff or groups in a clear, confident, concise, and organized manner without being intimidating or superior.

3. Knowledge of Agency Policy: Be knowledgeable of Agency Policy and Procedures, and all relevant Municipal, State, and Federal licensing regulations.

4. Leadership and Vision: Establish and communicate a clear vision of a desired future, and identify and communicate a clear set of organizational values that will influence day-to-day decisions.

5. Facilitation and Training: Develop individual and organizational talents, skills, and competencies through coaching, feedback, and reinforcement.

6. Management Skills: Appropriately delegate authority and responsibility, monitor and track assignments given to staff for completion, accuracy, and timeliness, and develop staffing schedules and assignments that meet the needs of the Agency.


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