Customer Service Representative

4 weeks ago


Chicago, Illinois, United States PNC Full time

Job Description:

PNC is seeking a highly skilled and customer-focused individual to join our Retail Branch organization as a Teller. As a Teller, you will be responsible for providing exceptional customer service, accurately processing high-volume customer banking transactions, and educating customers on new technology and banking products.

Key Responsibilities:

  • Deliver a unique customer experience aimed at improving customer financial well-being and creating loyalty.
  • Process a variety of customer interactions, including transactions and referrals.
  • Educate customers on alternatives available for their financial interactions.
  • Identify banking opportunities during customer interactions and refer as appropriate.
  • Perform lobby engagement activities to connect with customers and position PNC products to meet their needs.
  • Apply product and procedural knowledge to solve customer problems.

Requirements:

  • Customer-focused with a strong understanding of customer needs and satisfaction.
  • Ability to assess and manage risks associated with business objectives and activities.
  • Strong communication and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.

About PNC:

PNC is a leading financial services organization with a commitment to delivering exceptional customer service and building strong relationships with our customers. We offer a comprehensive range of benefits to help meet your needs now and in the future.



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