Pet Care Support Specialist
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at the Pet Resource Center of Kansas City.
Key Responsibilities- Client Communication: Provide exceptional customer service to clients over the phone, addressing their inquiries and resolving any issues in a timely and professional manner.
- Service Promotion: Educate clients on our services, treatments, and products, promoting our offerings and building strong relationships with our customers.
- Parking Lot Management: Utilize a spreadsheet to track the flow of clients in our parking lot, ensuring a smooth and efficient experience for all visitors.
- Check-in Operations: When on rotation, work at our check-in booth, greeting clients, processing their payments, and directing them to the appropriate lane.
- Resource Knowledge: Possess a basic understanding of our organization, enabling you to answer questions about our resources and support services.
- Problem-Solving: Provide helpful, compassionate, and caring service to all clients and their pets, addressing any issues or concerns in a timely and professional manner.
- Deposit Handling: Handle daily deposits and resolve any discrepancies, ensuring accuracy and attention to detail.
- Training and Development: Cross-train in our call center and mobile departments, expanding your skills and knowledge to better serve our clients.
- Bilingualism: Must be fluent in Spanish.
- Customer Service Skills: High energy and passion for delivering exceptional customer service.
- Organizational Skills: Organized and able to work in a fast-paced environment.
- Multitasking: Ability to handle multiple tasks simultaneously.
- Decision-Making: Confident in decision-making and able to work independently.
- Conflict Resolution: Experience in handling difficult clients or situations with a calm and kind demeanor.
- Weather Adaptability: Ability to work in various weather conditions.
- Competitive Compensation: Full-time starts at $15.50 or based on experience.
- Benefits Package: Health, dental, vision, and life benefits options.
- Time Off: 3 weeks paid annual leave with flexible scheduling ability.
- Holidays: Paid holidays.
- Retirement Plan: 401k.
- Schedule Flexibility: Monday-Friday schedule or a compressed 4-day, 10-hour schedule.
- Discounted Services: Discounted services for employees.
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