Community Warranty Manager

2 weeks ago


Globe, Arizona, United States Taylor Morrison Full time
Job Title: Community Warranty Manager

As a Community Warranty Manager at Taylor Morrison, you will play a crucial role in ensuring the satisfaction of our homeowners by providing exceptional customer service and support. Your primary responsibility will be to manage and resolve warranty claims in a timely and efficient manner, ensuring that our customers receive the highest level of service.

Key Responsibilities:
  • Manage and resolve warranty claims, ensuring timely and efficient resolution
  • Provide exceptional customer service and support to homeowners
  • Collaborate with internal teams to ensure seamless communication and resolution of warranty claims
  • Develop and maintain knowledge of Taylor Morrison's warranty program and policies
  • Perform data entry and maintenance of warranty claims in BuildPro
  • Coordinate with subcontractors to schedule and complete warranty repairs
  • Manage and track warranty work orders, ensuring timely completion and resolution
Requirements:
  • High school graduate with a minimum of 18 months of experience in a customer service-related position
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Proficiency in computer systems and ability to adapt to new technology
  • Ability to travel locally to meet with homeowners
Working Conditions:

This is a non-exempt position, and you will be required to keep a time record and be eligible for overtime pay. You will be working in a fast-paced environment, and you must be able to remain poised under all circumstances, diffuse conflict, and interact effectively with people in a positive manner.

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.



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