{"Job Title": "Host - Receptionist", "Job Description": "Crown and Raine - Luxury Head Spa and Blowdry Bar

Job Type: Full-time/Part-time

Crown and Raine is a premier destination for luxury head spa and blow-dry experiences. We pride ourselves on delivering exceptional service and creating a serene environment where clients can unwind and indulge in top-tier treatments.

Position Overview:

We are seeking a dynamic and personable Host to provide a memorable and luxurious experience for our clients. As the first point of contact, you will play a crucial role in ensuring each guest has a seamless and enjoyable experience.

Responsibilities:

• Greet and welcome clients with a warm and professional demeanor.
• Manage appointment bookings and scheduling efficiently.
• Answer phone calls, respond to inquiries, and provide information about services.
• Handle client check-ins and check-outs with precision and courtesy.
• Ensure a smooth and pleasant experience for clients from arrival to departure.
• Monitor and manage the reception area to ensure a welcoming and organized environment.
• Address and resolve client concerns or issues promptly and effectively.
• Maintain a detailed knowledge of all services and promotions to provide accurate information.
• Collaborate with team members to ensure a seamless service experience.
• Uphold the high standards of Crown and Raine in both appearance and customer interactions.

Qualifications:

• Proven experience as a receptionist or in a similar customer-facing role.
• Exceptional interpersonal and communication skills.
• Strong organizational and multitasking abilities.
• Ability to stay calm and composed under pressure.
• Keen attention to detail and a proactive approach to problem-solving.
• Professional appearance and demeanor.
• Proficiency with appointment scheduling systems and basic office software.

", "lang_code": "en-US"}

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