Retail Operations Manager
2 weeks ago
Job Overview
Fresh opportunities await at Food Lion, a leading retail organization serving communities since 1957. We're seeking an exceptional Retail Operations Manager to join our team in Gaffney, USA.
About the Role
We're looking for a motivated and skilled professional to oversee store operations, drive sales growth, and foster a positive shopping experience for customers. As a key member of our management team, you'll be responsible for supervising department associates, managing front-end operations, and maintaining high standards of customer service.
Key Responsibilities
- Manage all aspects of front-end operations, including Service Center, Self-Checkout, and Food Lion To-Go (if applicable)
- Hire, train, and develop associates to meet department needs
- Supervise performance, provide ongoing training, and conduct timely performance appraisals for direct reports
- Lead and motivate the team to promote a culture reflective of our Brand, Strategy, and Culture
- Support achievement of budgeted financials, operating results, and Food Lion To-Go KPIs
- Maintain control over store expenses through proper ordering, supply management, and equipment care
- Ensure department appearance, quality, variety, workplace safety, food safety, and sanitation are consistently maintained
- Monitor shrink, account for inventory, and provide coaching to prevent losses
- Comply with local, state, and federal regulations; adhere to company guidelines and policies
- Perform other duties as assigned
Requirements
- High school graduate or equivalent preferred
- Ability to lead and manage a team
- Strong understanding of store operations and merchandising techniques preferred
- Excellent interpersonal, organizational, communication, and customer service skills
- Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes, and resolving grievances
- Ability and willingness to learn multiple tasks and technical requirements
Estimated Salary Range: $45,000 - $65,000 per year, based on location and experience.
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