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Membership Ambassador

2 months ago

Burlington, Iowa, United States BURLINGTON AREA YMCA INC Full time
{"title": "Membership Representative", "description": "Job Summary

We are seeking a highly motivated and customer-focused Membership Representative to join our team at the Burlington Area YMCA Inc. As a key member of our front desk team, you will be responsible for delivering exceptional service to our members, guests, and program participants.

Key Responsibilities
  • Provide excellent service to members, guests, and program participants, contributing to member retention.
  • Conduct interviews and/or tours responsive to the needs of prospective members; sell memberships.
  • Build relationships with members; help members connect with one another and the YMCA.
  • Accurately complete all written membership and program forms by processing member applications, terminations, renewals, class registrations, and other necessary tasks.
  • Handle frontline telephone service by answering incoming calls and transferring calls to the appropriate party.
  • Handle and resolve membership concerns and inform the supervisor of unusual situations or unresolved issues.
  • Apply all YMCA policies dealing with member services.
  • Complete and balance all daily cash reports and balance cash funds as outlined in the front desk procedures manual.
  • Perform general office duties.
  • Other duties as assigned.
Requirements
  • Certifications required within 30 days of hire: CPR/AED and First Aid.
  • Excellent interpersonal and problem-solving skills.
  • Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
  • Previous customer service, sales, or related experience.
  • Basic knowledge of computers.
About Us

The Burlington Area YMCA Inc. is a non-profit organization dedicated to promoting healthy living, youth development, and social responsibility in our community. We are committed to providing a welcoming and inclusive environment for all members and guests.

", "lang_code": "en-US"}