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Customer Support Associate

2 months ago

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Position Overview

The role of a Customer Support Associate at Box Express MFG involves various responsibilities that are crucial for maintaining high standards of customer satisfaction.

Key Responsibilities
  • Detail Orientation: Ensure accuracy in all tasks and communications.
  • Following Instructions: Adhere to provided guidelines and protocols.
  • Multitasking: Manage multiple tasks efficiently in a dynamic work environment.
  • Order Management: Process and confirm incoming orders with precision.
  • Material Coordination: Expedite materials based on specific customer requirements.
  • File Management: Retrieve files for repeat customers, ensuring adherence to their specific instructions.
  • Issue Resolution: Address customer concerns promptly and escalate issues when necessary to achieve satisfactory resolutions.
  • Inventory Monitoring: Keep track of customer minimum/maximum levels, open orders, and inventory status, notifying customers of any changes in delivery timelines.
  • Record Keeping: Maintain comprehensive records of customer interactions and transactions.
  • Follow-Up: Exhibit excellent follow-up skills to ensure customer satisfaction.
  • Pricing Updates: Regularly update pricing in customer price lists and inventory databases.
  • Team Collaboration: Work effectively as part of a team to achieve common goals.