Home Care Operations Manager

2 days ago


Brooklyn, New York, United States Bhired Full time

As a seasoned professional in home care operations, you will play a pivotal role in driving organizational efficiency and enhancing client satisfaction at Bhired. With a strong understanding of Licensed Home Care Services Agency (LHCSA) operations and expertise in pediatric and geriatric home care services, you will oversee and optimize the functionality of all departments.

Key Responsibilities:
  • Departmental Oversight: Directly manage all agency departments, including Billing, HR, Coordinators, Intake, HHA Onboarding, Management, Office Supplies, and Reception.
  • Cross-Location Coordination: Facilitate cohesive operations across multiple office locations, ensuring seamless collaboration among all teams.
  • System Implementation: Develop and oversee operational systems that enhance process efficiency, accountability, and workflow.
  • Team Leadership: Guide department heads in setting and achieving service goals, staff training, and development plans to improve service delivery.
  • Compliance and Quality Assurance: Uphold LHCSA standards and ensure regulatory compliance in all operational areas.
  • Software Proficiency: Use HHAeXchange for scheduling, timekeeping, and record management; train staff on its effective use as necessary.
  • Resource Management: Supervise inventory, manage office supplies, and ensure all departments have necessary resources.
  • Performance Monitoring: Regularly evaluate departmental performance, address issues proactively, and implement solutions to drive productivity.
  • Communication and Collaboration: Cultivate a culture of respect, collaboration, and unified goals among departments, managing conflicts effectively when they arise.

This role is ideal for a strategic leader with a robust understanding of home care operations, looking to make a meaningful impact on both organizational efficiency and client satisfaction.

Estimated Salary:

$150k - $200k/Year


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