Optical Operations Manager

4 weeks ago


San Antonio, Texas, United States AEG Vision Full time

About the Role

The Assistant Manager will support the Practice Manager in overseeing all day-to-day store operations. They will supervise all practice employees, ensuring AEG Vision policies and procedures are followed, standards are enforced, and all patients' needs are met. The Assistant Manager will work on the sales floor and assist the Opticians with sales and troubleshooting, and help resolve customer service issues.

Key Responsibilities

  • Resolve customer complaints regarding products and/or services; issue refunds to patients; sign off on spectacle remakes
  • Monitor patient flow (appointments and walk-ins), ensuring on-time practice performance; help move patients through without disruptions, communicate with the Technicians regarding schedule, and check in on patients in the lobby
  • Monitor associates' break times, ensuring everyone receives breaks as required by law and company policy
  • Participate in interviewing and selection of new practice employees
  • Participate in employee disciplinary actions if necessary
  • Document any employee relations issues, escalate to Practice Manager or HR as appropriate
  • Resolve conflict between associates, escalate to Practice Manager or HR as appropriate
  • Together with Practice Manager, organize and lead staff meetings
  • Provide ongoing feedback to employees
  • Facilitate training for new team members
  • Demonstrate cost awareness and make suggestions on improving store's efficiency
  • Monitor associates' opening and closing duties, ensuring store is clean, organized, and well-stocked
  • Participate in store inventory as necessary
  • Other duties as assigned by the Practice Manager

Requirements

Qualifications

Education

  • High school diploma or equivalent
  • ABO Certification preferred but not necessary

Experience

  • Extensive optical experience required
  • Experience with customer service and/or sales
  • Management experience preferred

Knowledge, Skills, Abilities, and other Characteristics

  • Excellent interpersonal and customer service skills
  • Computer literacy and data entry
  • Ability to read and understand basic financial statements
  • Strong organizational skills and attention to detail
  • Strong communication skills (verbal and written)
  • Strong analytical and problem-solving skills
  • Strong conflict resolution skills
  • Ability to lift up to 30 lbs, bend, kneel, and stand up to 8 hrs a day

Travel Requirements

Negligible

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