Customer Service Representative

2 weeks ago

Dallas, Texas, United States Catalyst Career Group Full time
Job Overview

Invitation Homes is a leading national leasing company that offers a variety of options to lease an updated home in a desirable neighborhood. As a Customer Service Representative - Field Services, you will be responsible for providing administrative support, customer service, and maintenance solutions to residents and other partners in a fast-paced environment.

Key Responsibilities:

  • Monitoring maintenance and turn & rehab dashboards and task center daily to ensure efficient response times to all work requests and communications
  • Managing the Maintenance Technician and/or Superintendent daily schedules & assignments to ensure optimum efficiency
  • Serving as first point of contact for maintenance related resident concerns and collaborating with internal teams to ensure appropriate corrective action
  • Reviewing and approving/declining work order proposals, within approval limit, verifying proper scope, documentation, and pricing
  • Assisting in researching and coordinating vacant utility issues to ensure utilities are activated in a timely manner
  • Managing and facilitating eviction schedules and personal property holds; coordinating eviction clean-outs and/or personal property removal

Requirements:

  • High school Diploma or GED
  • Proven experience in customer service or administrative functions
  • Experience in the property management or maintenance industry is helpful
  • Excellent organizational skills with a high level of attention to detail
  • Strong verbal and written communications skills
  • Effective customer service and conflict resolution skills
  • Intermediate proficiency in MS Word, Excel, Outlook and Adobe

Benefits:

  • Annual bonus program
  • Health, dental, vision, and life insurance
  • Long-term and short-term disability insurance
  • Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays
  • 401(k) with company matching contributions

How to Apply:

Pre-register online at: https://catalystcareergroup.com/event/dallas-nov2024/

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