Transportation Support Specialist

7 days ago


Fargo, North Dakota, United States E.W. Wylie Trucking Full time

Key Responsibilities

  • Collaborate with account managers to efficiently process freight orders.
  • Utilize our transportation management system (TMS) to ensure precise and quick order processing.
  • Address customer inquiries and adapt to their evolving needs to provide exceptional service.

Your Core Responsibilities:

  • Team Collaboration: Collaborate with account managers to ensure a precise and efficient freight booking process for customers.
  • Process Orders: Build and process customer orders efficiently, ensuring accurate information and additional requests are entered.
  • Maintain Customer Relationships: Monitor customer feedback scorecards to identify successes and opportunities.
  • Customer and Driver Communication: Answer phone calls from drivers and customers, respond to inquiries or route callers to the appropriate department/individual.


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