Quality Assurance Specialist

4 days ago


Parsippany, New Jersey, United States Source One Technical Solutions Full time
Job Overview

We are seeking a highly skilled Quality Complaint Contractor to join our team at Source One Technical Solutions. This is a full-time, onsite position that requires strong expertise in complaint handling and quality assurance.

About the Role

This 6-month contract position involves handling approximately 5 complaints per day for a global pharmaceutical company. Key responsibilities include:

  • Monitoring the Complaint Handling inbox for new complaints and adverse event reports
  • Generating complaints in the eQMS and adding data inputs to the Master Complaint Tracker
  • Attaching relevant files and reports to the eQMS and SharePoint Complaint folder
  • Organizing and generating Complaint folders in SharePoint to facilitate investigations and collaboration activities
  • Performing DHR review for Complaint investigations
  • Updating the Complaint investigation summary with administrative information
Requirements

To be successful in this role, you must possess:

  • Strong Excel, Word, and SharePoint skills
  • 1-3 years of relevant Pharmaceutical/Medical Device Industry Quality Assurance experience
  • Knowledge of QSR's and their application
  • Complaint handling experience
  • Excellent written, oral, and interpersonal English communication skills
  • A college degree and experience in complaint handling are preferred
Benefits

This opportunity offers a competitive salary of $35/hour, paid on a W-2 basis. The position includes 40 hours of work per week, Monday through Friday. If you excel in this role and demonstrate strength, there may be opportunities to extend or convert to a permanent position.



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