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Fraud Prevention Analyst
2 months ago
Position Overview:
As a key player in our organization, you will take charge as a Fraud Detection Specialist.
This role presents a unique opportunity to contribute significantly to AlienVault, a prominent entity in cybersecurity, where your expertise will be essential in ensuring a top-tier customer experience.
In your capacity as a Fraud Detection Specialist, you will scrutinize fraud alerts concerning both residential and commercial clients through various communication channels, including phone interactions and written correspondence, as well as utilizing multiple computer systems.
Your responsibilities will include making critical decisions regarding the suspension or permanent disconnection of services, along with issuing credits in response to identified fraudulent activities.
You will also be tasked with updating various databases and systems with pertinent information related to fraud, while collaborating with different departments on issues of fraudulent activity, service reinstatement, and validation of genuine customer usage.
Additionally, you will act as a liaison for law enforcement agencies and legal representatives in relation to the execution of subpoenas and court orders.
Key Responsibilities:
- Respond to inquiries from customers and other departments concerning fraud incidents.
- Make informed decisions regarding service disconnections and credits related to fraud, coordinating with Credit & Collections on affected accounts.
- Provide 24/7 support for law enforcement in urgent situations.
- Assist internal security teams in probing suspicious fraudulent activities.
- Perform various clerical tasks, including document sorting and filing, and potentially establishing filing systems or utilizing electronic records.
- Collaborate with other carriers to share information regarding fraud.
- Collect and compile data for reports or documentation as needed.
- Conduct credit investigations.
- Work autonomously with minimal supervision.
What We Offer:
Our starting compensation for the Fraud Detection Specialist role is competitive, with an hourly rate of $25.13. The average annual salary begins at approximately $52,260, alongside a comprehensive benefits package that includes health insurance, tuition reimbursement, paid time off, and discounts on various products and services.
At AlienVault, the potential for career advancement is boundless.
Join Us:
We are committed to fostering an inclusive work environment and will consider qualified applicants in accordance with applicable laws.
