Relaxation Specialist

Job Summary

The Bay Club Company seeks a skilled Massage Therapist to provide safe and exceptional massage and body treatment services to our members and clients.

Responsibilities

• Perform massage and body treatment services as outlined in the Spa menu within service protocol guidelines, time allotments, and product usage.
• Complete intake charts and notes for each guest thoroughly and with accuracy, filing same day as guest service.
• Escort clients to and from the Relaxation Room.
• Inform reception of in-service alterations, such as service additions or upgrades, additional time, etc.

Cleanliness and Maintenance

• Maintain cleanliness standards for all equipment, tools, furnishings, and massage rooms.
• Restock and maintain supplies in massage rooms during each shift to ensure all needed supplies/tools are available to perform each service.
• Follow and perform all sterilization routines.
• Assist in maintaining the cleanliness of the Relaxation Room and prep rooms.

Revenue Generation

• Recommend massage and body treatment add-ons and services for each client, explaining the purpose and benefit of each service and product.
• Develop and suggest new massage and body treatment services and programs; promote spa programs and services with the goal of enhancing member participation.

Communication and Relationships

• Deliver exceptional service experience to members, guests, and Associates with a goal of retaining clients for repeat business.
• Keep reception staff informed of your whereabouts during your shift should you leave the spa.
• Communicate timely and follow up, as appropriate.
• Active participation in required events, required programs, required meetings, and required trainings.

Other Job Functions

• Flexibility in work schedule, as job may require day and evening shifts, weekends, and holidays.
• Maintain cleanliness of Relaxation Room and stock level of items.
• Assist with laundry duties.

Working Conditions/Physical Requirements

• This position deals with outside personnel, such as residents and clients, on a regular basis with contact in various forms, including in person, phone, and email.
• The location of the position changes frequently from indoors to outdoors as site visits are necessary.
• It is sometimes necessary to deal with unpleasant or angry people, requiring problem-solving difficult situations.
• It is necessary to adapt to a frequently changing environment.
• Sitting and standing is as needed.
• It is necessary for the position to travel independently to property locations on a regular basis.