Customer Service Representative
3 weeks ago
Job Summary
We are seeking a highly skilled Customer Care Representative to join our team at Lineage Logistics. As a Customer Care Representative, you will be responsible for providing exceptional customer service to our clients, processing customer orders, tracking product availability, and handling customer inquiries in a timely manner.
Key Responsibilities
- Invoice and verify accounts accurately and in a timely manner
- Verify inbound receipts for accuracy
- Develop and maintain customer relationships in a professional manner
- Generate customer reports per customer request
- Coordinate availability of product and schedule for daily shifts with warehouse team
- Coordinate with Operations on special client requests
- Serve as first point of contact to resolve customer issues
- Maintain and file documentation in an organized and comprehensive way
Additional Responsibilities
- Partner with Inventory and Operations to research inventory discrepancies and misplacements
Requirements
- High School diploma or GED may be required depending on facility
- Excellent verbal and written communication skills
- Excellent organizational skills, including ability to multi-task and prioritize workload
- Proficient computer skills, including Microsoft Office Suite
- Ability to lift a minimum of 20 lbs.
Why Lineage?
This is an excellent position to begin your career path within Lineage. Success in this role enables greater responsibilities and promotions. A career at Lineage starts with learning about our business and how each team member plays a part in satisfying our customers' requirements. Beyond that, you'll help us grow and learn on our journey to be the very best employer in our industry.
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