SOC Analyst I
2 weeks ago
Encantado Technical Solutions is seeking a highly skilled SOC Analyst I to join our team. As a key member of our Enterprise Continuity & Operations Management Team, you will be responsible for monitoring and maintaining the integrity and availability of our IT resources.
Key Responsibilities- Perform system monitoring and verify the integrity and availability of hardware, network, and server resources and systems.
- Maintain effective and efficient adherence to the Event Management Process.
- Review system and application logs and verify completion of scheduled jobs, including system backups.
- Analyze network and server resource consumption and control user access.
- Answer incoming problem calls from customers and internal sites and resolve associated tickets.
- Write incident reports and document events.
- Follow procedures, provide updates, ask questions, take action, and follow up on missing, incomplete, or unresolved issues.
- Observe and control the status and performance of system components, servers, and network facilities.
- Complete hourly stewardship walkthroughs of data center.
- Provide after-hour support to the Corporate Computing Help Desk (CCHD).
- Education/Experience – HS with 2 years of relevant experience
- Must be a US Citizenship
- Maintain a U.S. Department of Energy Q security clearance.
- Required Skills:
- Proficient with MS Word, Excel, Outlook, and PowerPoint.
- Experience with ServiceNow or a similar ticketing system.
- Strong verbal and written communication skills.
- Analytical skills
- Desired Skill:
- Networking Experience
Encantado Technical Solutions is an unpopulated joint venture between Edgewater Federal Solutions, Inc. and ECS Federal, LLC. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other status protected by applicable law.
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