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Imaging Services Manager

2 months ago

Bettendorf, Iowa, United States UnityPoint Health Full time

Position Overview:

Why Choose UnityPoint Health?

  • Team Commitment: We are honored to be recognized as a Top 150 Place to Work in Healthcare, reflecting our dedication to our team members.
  • Work Culture: At UnityPoint Health, your contributions are valued. Join us for a rewarding career within a culture that is guided by strong values and a commitment to doing what is right for those we serve.
  • Comprehensive Benefits: Our competitive Total Rewards program offers a variety of benefits tailored to meet your needs at every stage of your career.
  • Diversity and Inclusion: We are dedicated to ensuring that every voice is heard, regardless of role, race, gender, religion, or sexual orientation.
  • Professional Development: We believe in providing support and growth opportunities as a vital part of an exceptional employment experience.
  • Community Engagement: Play a key role in our mission to enhance the health of the individuals and communities we serve.

Responsibilities:

Leadership and Management:

  • Oversee staffing in collaboration with Clinical Specialists/Leads.
  • Identify and propose opportunities for improvement.
  • Monitor daily departmental timekeeping.
  • Assist Human Resources with annual staff licensing verification.
  • Enhance resources and revenue.
  • Focus on patient, physician, and work environment satisfaction.
  • Provide real-time coaching to employees to meet performance expectations.
  • Support staff orientation for successful integration.
  • Identify performance variances and provide constructive feedback.
  • Assist the Director in employee evaluations.
  • Encourage employee participation in ongoing personal and departmental development.

Patient Care:

  • Identify and address process or service issues promptly.
  • Resolve customer satisfaction concerns as they arise.
  • Recommend and implement initiatives to enhance satisfaction.
  • Model behaviors that meet or exceed National Patient Safety Goals.

Quality Improvement:

  • Demonstrate behaviors that achieve performance targets.
  • Implement strategies to reach desired customer service outcomes.
  • Ensure compliance with established quality standards.
  • Maintain a thorough understanding of all regulatory requirements.
  • Identify and resolve quality-related issues in real-time.
  • Present quality improvement opportunities to the department Director.
  • Recommend and implement safety enhancement initiatives.
  • Ensure all equipment is maintained in optimal working condition.
  • Establish and prioritize actions to meet financial objectives.

Qualifications:

Education:

  • Graduate of an accredited Radiology program.

Experience:

  • A minimum of five years of experience with in-depth knowledge of radiology services in a hospital environment.

Licenses/Certifications:

  • Valid driver's license for work-related travel.
  • Current license with the Illinois Emergency Management Agency and/or the Iowa Department of Public Health (Registered Radiologic Technologist).

Knowledge, Skills, and Abilities:

  • Accountability
  • Adaptability
  • Collaboration
  • Effective communication (written and verbal)
  • Decision-making
  • Flexibility
  • Customer/patient focus
  • Interpersonal skills
  • Independent judgment and decision-making
  • Prioritization and deadline management
  • Planning and organizational skills
  • Problem-solving and analytical abilities
  • Professionalism
  • Relationship management
  • Commitment to self-development
  • Teamwork
  • Technical aptitude and ability to quickly learn new systems