Shift Leaders

2 days ago


Flowery Branch, Georgia, United States Dunkin' Full time

Shift Leaders are responsible for guiding Crew Members throughout their shift to execute Dunkin' Donuts operational standards and deliver an exceptional guest experience.

Key Responsibilities:

  • Team Environment - Foster a positive team culture by communicating responsibilities, providing constructive feedback, and recognizing achievements in a respectful manner.

  • Deploy team members effectively to meet guests' needs and service standards throughout the shift.

  • Support the training of Crew Members as directed by the Restaurant Manager or Assistant Manager.

  • Communicate goals and hold team members accountable for performance during the shift.

  • Operations Excellence for Guest Satisfaction - Prioritize guests' needs and role model exceptional guest service.

  • Drive a sense of urgency through Crew Members to satisfy guests' needs and resolve problems.

  • Reinforce the use of systems, tools, and procedures throughout the shift, while taking appropriate steps to correct deficiencies.

  • Monitor team performance to ensure quality, service, and cleanliness standards are met throughout the shift.

  • Complete all required training, including ServSafe certification.

  • Profitability - Ensure restaurant standards and marketing initiatives are properly executed during the shift.

  • Follow all systems and processes to control labor costs, food costs, and cash throughout the shift.

  • Monitor and ensure Crew Members comply with all policies and procedures related to cleanliness, food safety, and restaurant safety and security during the shift.

  • Report equipment issues, provide Crew Member performance feedback, and discuss other restaurant opportunities with the Restaurant Manager.

  • Comply with all restaurant, Brand, and franchisee policies.

Qualifications:

  • Fluent English language skills.

  • Math and writing skills.

  • Restaurant, retail, or supervisory experience preferred.

  • At least 18 years of age (where applicable).

  • High school diploma (or equivalent).

  • Required Competencies:

    • Guest Focus – anticipate and understand guests' needs and exceed their expectations.

    • Passion for Results – set compelling targets and deliver on commitments.

    • Problem Solving and Decision Making – make good decisions based on analysis, experience, and judgment.

    • Building Effective Teams – get the right people in the right places, enabling them to make decisions and celebrate success as a team.


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