Customer Service Representative

5 days ago


Romeoville, Illinois, United States SPELL IT WITH COLOR INC Full time
Job Title: Client Service Associate/Social Media AssociateJob Summary

SPELL IT WITH COLOR INC is seeking a highly skilled Client Service Associate/Social Media Associate to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service, developing and implementing a corporate social media strategy, and handling customer inquiries and issues.

Responsibilities
  • Customer Service: Professionally answer incoming telephone calls, direct callers to the appropriate team member, and ensure that issues are resolved promptly and thoroughly.
  • Social Media: Develop and implement a corporate social media strategy, monitor online activity, encourage greater social media participation, and identify opportunities to influence public perception.
  • Customer Inquiries: Handle incoming requests from customers, gather customer information, access and fulfill customer needs, and document interactions through contact tracking.
  • Outbound Calls: Make 20-30 outbound phone calls per week to existing customers and prospects to inquire about repeat orders and quote follow-up.
  • Process Improvements: Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience.
Requirements
  • Highly developed sense of integrity and commitment to customer satisfaction.
  • Demonstrated passion for excellence with respect to treating and caring for customers.
  • Ability to communicate clearly and professionally, both verbally and in writing.
  • Strong decision-making and analytical abilities.
  • Strong detail orientation and communication/listening skills.
  • Willingness to work a flexible schedule and occasional overtime when needed.
  • Possess a strong work ethic and team player mentality.
Benefits
  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Vision insurance
Work Environment
  • 8 hour shift
  • Monday to Friday
Location
  • Romeoville, IL 60446


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