Patient Services Director

5 days ago


Lake Charles, Louisiana, United States Sleep Disorder Center of Louisiana Full time
Job Summary

The Patient Services Manager is a critical role at the Sleep Disorder Center of Louisiana, responsible for overseeing the daily administrative functions of the practice. This includes managing scheduling, staff supervision, and credentialing to ensure smooth and efficient office operations.

Key Responsibilities

• Coordinate patient appointments, ensuring efficient scheduling and minimizing wait times.
• Supervise reception activities and monitor exam room availability for timely care delivery.

Staff Supervision and Training

• Recruit, train, and evaluate medical assistants and support staff.
• Conduct performance evaluations to ensure high-quality care and efficiency.

Credentialing, Licensing, and Accreditation

• Manage and maintain credentialing for healthcare providers, ensuring compliance with standards.
• Work with insurance companies and regulatory agencies to expedite approvals.
• Ensure the facility meets all licensing requirements and stays current with state and federal regulations.

Patient Inquiries and Conflict Resolution

• Address and resolve patient inquiries and complaints professionally.
• Educate patients about services and procedures to enhance understanding and satisfaction.

Performance Monitoring

• Track performance metrics and prepare reports for management review.
• Recommend improvements in operational efficiency and patient care.

Requirements for this role include a bachelor's degree in a related field, minimum 3-5 years of experience in healthcare management or a leadership role, and strong knowledge of sleep disorders and treatments (preferred). The ideal candidate will possess exceptional interpersonal and communication skills, proficiency in electronic health records, and strong organizational, multitasking, and problem-solving skills.

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