Pet Host

We are seeking a highly motivated and animal-loving individual to join our team as a Pet Host at NEW TAMPA PET RESORT, INC. As a Pet Host, you will be the first point of contact for our clients and their pets, providing exceptional customer service and ensuring a seamless experience for all.

• Provide top-notch customer service by following our Service Foundation principles, ensuring that each client is treated with respect and dignity.
• Answer all incoming calls, respond to voicemails and emails, and make boarding reservations, book grooming, training, and temperament test appointments, and schedule daycare reservations.
• Manage cash, check, and credit card transactions, and report and reconcile as needed.
• Get to know clients and their pet's names on a regular basis and obtain all necessary information for their visit, ensuring accuracy and inputting into our computer systems.
• Interact and communicate closely with other staff to ensure client and pet needs and concerns are understood and addressed.
• Have general knowledge of all services offered at our site and be able to provide solutions to clients' needs.
• Obtain vaccination records from veterinary offices and input into our computer systems.
• Assist in managing waitlists on weekends, peak season, and holidays, and ensure that rooms are utilized to maximum capacity.
• Act as liaison between veterinarian and customer/emergency contact, keeping all parties informed of ongoing problems when necessary.
• Help initiate white glove treatment to our best customers, calling them well before peak seasons to secure reservations before we are sold out.
• Respond promptly and troubleshoot any customer relations issues, keeping in mind our empowerment goals, and address any uncomfortable situations with customers.
• Ensure the facility meets or exceeds expectations with regards to cleanliness and safety.
• Notify manager on duty or order when levels of inventory are low in the following areas: retail, cleaning products for lobby areas, and office supplies.
• Ensure all common areas (lobby and employee spaces) are well maintained, clean, and free from hazards, such as wet floors, defecant, etc.

• A passion for animals and animal care, especially dogs and cats, and a willingness to learn animal behavior to ensure their safety.
• Focus on safe and gentle handling, with no forceful, aversive, aggressive handling, vocalizing, or treatment.
• Customer Service Oriented - ability to take care of customers' needs while following company procedures, manage difficult or emotional customer situations, respond promptly to customer needs, and build trust with customers.
• Willing and able to communicate directly with clients, both written and orally, about their dog, and work to make these lifetime clients.
• Must be able to multitask and be very detail-oriented, start and stop work, and work under conditions that require sitting, standing, walking, bending, reaching, pulling, pushing, and grasping.
• Conflict Resolution - ability to handle conflict with tact and diplomacy.
• Good team work and willingness to assist other departments as necessary.
• Cheerful, friendly, positive team-oriented attitude.
• Strong attention to detail, especially where documentation is concerned, and ability to work in computer systems such as Microsoft Office.
• Reliable, punctual, and dependable.
• Ability to work a flexible schedule, including holidays and weekends.
• Ability to take direction well and apply it independently.
• Ability to work in temperature extremes, work outside, or in distracting work environments, such as loud noise/sound.
• Ability to tolerate being in close contact with various bodily fluids and to get dirty frequently.
• Physically able to handle dogs of all sizes and to lift up to 60 lbs.

NVA Pet Resorts is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.