Patient Referral Liaison

3 weeks ago


North Little Rock, Arkansas, United States EngageMED, Inc. Full time
About the Role

As a Patient Referral Liaison, you will be responsible for coordinating patient referrals, ensuring timely reimbursement, and delivering exceptional patient care at EngageMED, Inc.

Key Responsibilities:

  • Collaborate with physicians, patients, and payers to gather, verify, and process referrals, authorizations, and pre-certifications.
  • Communicate clearly with patients and providers regarding referral status and necessary actions.
  • Coordinate appointments, clinic visits, and special arrangements, such as transportation and interpreter services.
  • Develop and maintain databases of preferred referral physician offices for each clinic physician.
  • Assist Practice Managers with resolving complaints and providing solutions related to patient referrals.

Requirements:

  • Knowledge of clinic referral and scheduling processes, as well as billing/authorization requirements.
  • Understanding of federal and state pay requirements, including Medicare, DSHS, HMO/PPO Contracts.
  • Excellent communication and interpersonal skills, with the ability to maintain confidentiality.
  • Ability to work in a fast-paced environment and handle multiple projects simultaneously.
  • Demonstrated strong work ethic and high level of professionalism.

Salary Range: $48,000 - $68,000 per year.



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