Tele-Organizer

3 days ago

New York, New York, United States SEIU-CC LLC Full time
Job Title: Tele-Organizer

SEIU-CC LLC is seeking a skilled Tele-Organizer to join our team. As a Tele-Organizer, you will be responsible for making phone calls to recruit union members and elect union champions.

About the Role

The primary responsibility of the Tele-Organizer is to efficiently handle telephone calls with a level of professionalism and aptitude that exceeds client expectations. You will be working with a provided script, background briefing material, and accumulated knowledge and skill to provide information, gather information, make an appeal for action, or process requests.

Key Responsibilities
  • Take no action that would harm the relationship between SEIU-CC clients and their constituents, or between SEIU-CC and its clients; be truthful, respectful, and perform work with integrity
  • Complete required trainings on process of performing call handling tasks
  • Complete required campaign content briefings and/or trainings for specific call handling projects
  • Read and understand provided literature related to specific call handling campaigns
  • Ask questions of supervisory staff if campaign objectives or instructions are unclear
  • Differentiate between ordinary and extraordinary situations, manage each as such
  • Share call handling challenges and successes with supervisory staff
  • Stay on task, completing work in an efficient manner
  • At all times, respect and maintain the confidentiality of telephone contacts, acting in accordance with SEIU-CC data security policy and applicable law
Requirements
  • Some college
  • Excellent English reading and speaking skills
  • PC or Mac, high-speed internet connection, ear + mic solution
  • Comfort with typing and modern computer use, web site and smartphone app navigation
  • Ability to assertively use the telephone as an organizing tool
  • Active interest in civics and social movements, political action and grassroots organizing is essential, and previous work experience in these areas is desired
  • Prior telephone, door canvass, or outbound sales experience is plus
  • Prior experience working in the health care or education sector is a plus
  • Fluency in Spanish, Chinese, Korean, or Russian is a plus
Compensation

The starting wage is $21.40 per hour.

About SEIU-CC LLC

SEIU-CC LLC is an equal opportunity employer and welcomes all qualified applicants, regardless of gender, race, age, sexuality, or disability.

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