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Member Experience Associate

2 months ago

West Orange, New Jersey, United States Retro Fitness Full time
Job Summary

We are seeking a highly motivated and enthusiastic Member Experience Associate to join our team at Retro Fitness. As a key member of our front desk team, you will be responsible for providing exceptional customer service, ensuring a safe and clean environment, and promoting a positive member experience.

Key Responsibilities
  • Greeting and Checking In Members: Welcome and check in members as they arrive at the club, ensuring a warm and inviting atmosphere.
  • Customer Service and Issue Resolution: Respond to member inquiries, resolve issues, and provide solutions in a professional and courteous manner.
  • Membership Sales and Retention: Promote membership sales and retention through effective communication and relationship-building with members.
  • Follow-up with Prospects: Follow up with prospective members to ensure a smooth onboarding process and address any concerns.
  • Sales of In-Club Merchandise: Sell in-club merchandise, such as Retro Smoothies and pro shop items, to members and guests.
  • Facility Maintenance: Ensure the club is clean, safe, and well-maintained, adhering to company policies and procedures.
  • Opening and Closing Procedures: Perform opening and closing procedures, including checking the facility and equipment, and ensuring all necessary tasks are completed.
Requirements
  • Positive and Upbeat Personality: Possess a positive and upbeat personality, with excellent communication and interpersonal skills.
  • Customer Service Skills: Provide exceptional customer service, responding to member inquiries and resolving issues in a professional and courteous manner.
  • Multi-Tasking and Adaptability: Demonstrate the ability to multitask and adapt to changing situations, prioritizing tasks and managing time effectively.
  • Teamwork and Collaboration: Work collaboratively with other team members to achieve common goals and objectives.
  • Availability and Flexibility: Be available to work a variety of shifts, including mornings, afternoons, and evenings, and be flexible with scheduling.
What We Offer

Retro Fitness offers a competitive hourly rate of $17.00, a dynamic and supportive work environment, and opportunities for professional growth and development. If you are a motivated and enthusiastic individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.