Beverage Server
3 weeks ago
The Beverage Server is responsible for providing exceptional service to guests of the hotel bar, ensuring a memorable experience. This role requires a strong focus on customer satisfaction, attention to detail, and teamwork.
Key Responsibilities- Provide top-notch service to guests, anticipating and exceeding their expectations.
- Know and live the hotel's mission and values, demonstrating a commitment to excellence.
- Understand and adhere to hotel standards, procedures, and policies.
- Stay current on daily specials, new menu items, and specifications, ensuring accurate knowledge and preparation.
- Record beverage orders, suggesting specials and using up-selling techniques to maximize profitability.
- Process checks accurately and in a timely manner, maintaining a high level of attention to detail.
- Respond to guest inquiries, providing information on hotel services, facilities, and local attractions.
- Inform guests of last call, ensuring a smooth and efficient service.
- Participate in daily pre-shift meetings, staying informed and aligned with team goals.
- Practice energy conservation, maintaining a safe and secure work environment.
- Lift, carry, or move up to 25 lbs. regularly, following proper moving and lifting procedures.
- Regularly required to stand, walk, reach, use hands to finger, handle, or feel, talk, and hear, taste, and smell.
- Job Knowledge
- Flexibility/Adaptability
- Quality of Work
- Perseverance
- Quantity of Work
- Organization Skills
- Guest Focus/Customer Service
- Effort
- Reliability/Dependability
- Judgment/Problem Solving
- Motivation/Initiative
- Follow proper key control procedures.
- Perform other duties as assigned.
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