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Retail Sales Supervisor

2 months ago

Plymouth, Massachusetts, United States Mobile Store Operators Full time

Retail Sales Supervisor

Position Overview:

As a pivotal member of our retail team, you will inspire and guide your colleagues to deliver exceptional customer experiences. Your leadership will foster a motivated and knowledgeable sales force, ensuring that every customer interaction is memorable.

About Us:

Mobile Store Operators (MSO) is a leading authorized dealer for T-Mobile, committed to creating an engaging and rewarding work environment. With numerous locations across the U.S. and Puerto Rico, we pride ourselves on our culture of innovation and excellence.

Our Culture:

At MSO, we believe that our success is driven by our people and the technology we use. We encourage entrepreneurial thinking and celebrate diversity, always seeking new ways to exceed customer expectations. Integrity is at the heart of our operations.

Key Responsibilities:

  1. Lead and mentor team members in promoting wireless services and products.
  2. Enhance customer interactions by minimizing wait times and addressing inquiries effectively.
  3. Ensure the store's appearance meets our high standards, including Point-of-Purchase displays.
  4. Manage customer feedback and satisfaction surveys to continuously improve service.
  5. Handle customer complaints professionally and escalate issues when necessary.
  6. Maintain a comprehensive understanding of wireless products and pricing.
  7. Participate in ongoing training and development opportunities.
  8. Build strong relationships with team members and management.
  9. Adhere to all company policies and complete administrative tasks promptly.

Qualifications:

  • High school diploma or GED required.
  • Minimum of 1 year of experience in retail sales or the wireless industry.
  • Strong customer service and communication skills.
  • Ability to thrive in a fast-paced environment.
  • Willingness to work flexible hours, including nights and weekends.

Benefits:

  • Comprehensive training programs.
  • Competitive compensation with unlimited commission potential.
  • Health benefits including medical, dental, and vision.
  • Paid time off and discounts on phone services.
  • Opportunities for career advancement.

MSO is an equal opportunity employer, committed to creating an inclusive environment for all employees.