Medical Records Retrieval Specialist
3 weeks ago
We are seeking a highly detail-oriented and motivated Medical Record Retrieval Specialist to join our team at Choice Legal. As a Medical Record Retrieval Specialist, you will play a critical role in our organization's success by retrieving medical records for legal purposes.
Key Responsibilities- Establish communication with custodians of record to obtain medical records
- Make regular phone calls and/or other means of contact to complete orders in a timely manner
- Escalate communication with custodians as orders approach due dates and send notices to elicit production of records
- Enter updates into our computer system to document conversations with custodians, order progress, and tracking
- Maintain an organized rotation of work orders to ensure timely completion
- Provide quality control for incoming records by matching them to work orders
- Schedule field jobs accurately and completely, verifying information with custodians
- Report daily productivity numbers to supervisors through accurate maintenance of our spreadsheet
- Route work orders to appropriate departments in a timely manner
- High school graduate or GED equivalent, with some college desirable but not required
- Prior work experience in customer service, a call center, medical, legal, or insurance claims office
- Level II requires 1 year of experience in a Document Retrieval position or equivalent
- Good understanding of our organization's goals and objectives
- Introductory analytical, problem-solving, and decision-making abilities
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Introductory written, interpersonal, and organizational skills
- Some understanding of internal processes of medical facilities and med-legal terminology
- Ability to type 35 wpm
- Bi-lingual a plus
Choice Legal is a successful and growing medical records retrieval company in the Tampa Bay area. We work closely with attorneys to obtain records for legal purposes. We offer a fast-paced team atmosphere with competitive benefits, paid time off, and 401k. We are an Equal Opportunity Employer and afford equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities, and all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or any other status protected under local, state, or federal laws.
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