Service Operations Manager

1 month ago


Alice, Texas, United States Tellus Equipment Solutions Full time
Job Summary

As a key member of our team at Tellus Equipment Solutions, the Service Manager will be responsible for overseeing the service operations within our dealership to maximize return on investment and optimize Service Department processes to ensure customer satisfaction. This role will focus on growing service labor sales and controlling expenses.

Key Responsibilities
  • Develop, communicate, and monitor Service Department processes to ensure customer satisfaction
  • Create annual Service Department goals and budget, in alignment with the organization's financial and operational objectives
  • Execute Service Department marketing plan and monitor monthly to achieve departmental goals
  • Coordinate customer clinics, field days, and related promotional events
  • Submit service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit
  • Schedule and assign jobs and work areas to employees in the Service Department according to their skills and knowledge
  • Review work orders for completeness and accuracy prior to customer billing
  • Ensure all departmental tools, equipment, and vehicles are in good working order
  • Manage recruiting, staffing, and employee development activities for employees reporting to this position
Requirements
  • 3+ years of experience in Service Department operations
  • Ability to use Microsoft Office and the internet
  • Ability to write and speak effectively to individuals and groups
  • Familiarity with John Deere and competitive products
  • Basic understanding of financial principles relative to Service Department operations
  • Ability to analyze and interpret internal reports
  • Ability to work extended hours and weekends
  • Excellent customer service skills
  • High School Diploma or equivalent experience
  • Valid Driver's License with a clean driving record


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