Floor Supervisor

4 weeks ago


Lincoln, Nebraska, United States Westlake Hardware Full time
About Westlake Ace Hardware

A leading hardware retailer in the United States, Westlake Ace Hardware operates over 150 neighborhood stores across the country. With a rich history spanning over a century, the company is committed to delivering exceptional customer service and providing a positive shopping experience.

Job Summary

The Floor Supervisor will play a critical role in managing store operations and ensuring a seamless customer experience. This individual will be responsible for supervising store staff, implementing company programs, and maintaining a safe and clean store environment.

Key Responsibilities
  • Customer Service
    • Provide exceptional customer service by greeting customers, answering questions, and resolving issues in a timely and professional manner.
    • Proactively assist customers in finding products and solving problems.
    • Ensure all customer interactions are positive and courteous.
  • Store Operations
    • Supervise store staff and ensure they are meeting company standards and expectations.
    • Implement company programs and initiatives to drive sales and improve customer satisfaction.
    • Maintain a safe and clean store environment, including the sales floor, stock room, and outdoor merchandise areas.
    • Assist with daily maintenance, orderliness, and cleanliness of the store.
  • Inventory and Merchandising
    • Assist with receiving, checking in, and stocking merchandise.
    • Help maintain back stock levels and ensure accurate inventory counts.
    • Assist with merchandise resets and visual merchandising.
  • Leadership
    • Lead by example and demonstrate a positive attitude and work ethic.
    • Assist in training and developing store staff.
    • Participate in store meetings and contribute to the development of store initiatives.
Requirements
  • Education
    • High school diploma or equivalent required.
  • Experience
    • Previous retail management experience preferred.
    • Hardware experience a plus.
  • Skills
    • Excellent customer service and communication skills.
    • Ability to work in a fast-paced environment and prioritize tasks effectively.
    • Strong leadership and team management skills.
Compensation

$14-$16 per hour.


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