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Credit Associate

2 months ago

Canfield, Ohio, United States Heritage Cooperative Full time
Job Summary

We are seeking a highly organized and detail-oriented Credit Associate to join our credit and collections team at Heritage Cooperative. As a key member of our team, you will be responsible for collecting past due customer accounts, communicating with customers, and working with cash application.

Key Responsibilities
  • Conduct collection calls to collect Accounts Receivable
  • Answer incoming calls and assist customers with account questions
  • Work with cash application to ensure accurate and timely payments
  • Reconcile customer statements and billings to identify and resolve discrepancies
  • Review individual customer accounts to identify and select delinquent accounts for collections and credit holds
  • Communicate credit department policy and procedures to company personnel
  • Maintain confidentiality and handle sensitive customer information with discretion
  • Minimize bad debt risk and maximize accounts receivable collections
  • Collaborate with multiple departments to resolve customer payment issues and discrepancies
Requirements
  • Excellent oral and written communication skills
  • Highly organized with a keen attention to detail
  • Ability to maintain a high level of confidentiality
  • Strong time management and prioritization skills
  • Ability to interact and communicate with individuals at all levels within the company
  • Proficient with Microsoft Office Suite
  • 3-5 years collections experience
  • High school diploma or equivalent
What We Offer
  • Hourly, non-exempt position with competitive pay
  • 401k match after six months
  • Medical, dental, and vision benefits
  • Company-paid life, AD&D, short- and long-term disability insurance
  • Farm Bureau membership
  • Paid sick, vacation, and holidays

Heritage Cooperative is an equal opportunity employer and complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.