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Technical Support Specialist

2 months ago

Chappaqua, New York, United States Resource Logistics Full time
Position: Premium IT Support Technician

The role of a Premium IT Support Technician is vital in delivering exceptional helpdesk assistance. Candidates must possess strong troubleshooting skills and the ability to document issues effectively. This position serves as the initial point of contact for all incoming service requests related to PC, Apple, or infrastructure support.

Key Responsibilities:
  • Deliver top-tier technical support to clients through various communication channels.
  • Assist with client workstations, including hardware components and peripheral devices.
  • Maintain proactive and consistent communication with clients and team members.
  • Accurately log all time spent on tasks in the ticketing system.
  • Manage the ticket queue efficiently.
  • Ensure that all ticket notes and statuses are current.
  • Diagnose end-user technical issues and document all steps leading to resolution.
  • Effectively handle multiple tasks to manage workload.
  • Collaborate on enhancing operational efficiency.
  • Take ownership of issues, documenting and escalating as necessary.
  • Meet individual and team service level agreement (SLA) targets.

Compensation: $28/hr on W2

This position is essential for maintaining high standards of client support and operational effectiveness.