Claims Operations Manager

2 weeks ago


Phoenix, Arizona, United States USAA Full time
About the Role

We are seeking a highly skilled and experienced Manager, Claims Operations to lead our Auto Non-Injury Adjusters team in Phoenix. This role involves overseeing the investigation, evaluation, and negotiation of auto claims, ensuring risks are effectively managed and compliance policies are adhered to.

The ideal candidate will have a strong background in claims handling, leadership, and customer service, with a minimum of 6 years of experience in a similar role. A bachelor's degree or equivalent experience is required, and a master's degree or CPCU designation is a plus.

Key Responsibilities
  • Lead a team of Auto Non-Injury Adjusters in investigating, evaluating, and negotiating auto claims
  • Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled
  • Inspect and review quality of claim files and provide feedback to employees as appropriate
  • Develop and implement process improvements to enhance operational effectiveness and member experiences
  • Proactively identify opportunities to improve operational effectiveness, member experiences, and processes
  • Facilitate and guide employees through skill identification and development for career progression
  • Hire, develop, and coach claims employees for results delivery
What We Offer

USAA offers a competitive salary range of $99,160 - $178,480, based on experience and market data. Our employees enjoy best-in-class benefits, including comprehensive medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays, and various wellness programs.

We are an Equal Opportunity Employer and welcome applications from qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.



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