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Data Center Operations Technician I

2 months ago

Provo, Utah, United States Flexential Full time
Job Description:

The Data Center Operations Technician I is a critical role responsible for providing 24/7 technical support to Flexential customers and resources. This position requires a solid understanding of facilities infrastructure, Windows operating systems, and PC troubleshooting and management applications.

Key Responsibilities:
  • Provide timely resolution and/or escalation of facility and customer issues.
  • Maintain a professional attitude and conduct while performing data center duties.
  • Troubleshoot and document technical issues using Flexential's ticketing system.
  • Follow Flexential's support and data center policies, processes, and procedures.
  • Provide local access and escort for vendors and carriers.
  • Perform remote hands work for internal and external customers.
  • Assist and/or complete physical and logical installations of Flexential services.
  • Maintain cleanliness of the data center and surrounding supporting areas.
  • Perform facilities rounds and escalate pertinent information.
  • Process all in and out-bound shipping/receiving for customer and Flexential deliveries.
  • Operate and manage badge access security system.
  • Assist Critical Infrastructure Manager (CIM) on an as-needed basis.
  • Work with local management to maintain cabling and general usage item inventory levels.
Required Qualifications:
  • Possession for providing a great customer experience.
  • Understanding of Windows and Microsoft operating systems.
  • Must be a self-starter and motivated.
  • Excellent verbal and written communications skills.
  • Strong attention to detail, making and keeping commitments, and meeting deadlines.
Benefits:
  • Medical, telehealth, dental, and vision.
  • 401(k) and health savings accounts (HAS) and flexible spending accounts (FSA).
  • Life and AD&D.
  • Short-term and long-term disability.
  • Flex paid time off (PTO).
  • Leave of absence.
  • Employee assistance program.
  • Wellness program.
  • Rewards and recognition program.
EEO Statement:

Flexential is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.