Warehouse Service Technician

2 days ago

IL United States Ingersoll Rand Full time
Job Summary

The Warehouse Service Technician is a dynamic role that combines warehouse management and technical service functions. Based at the Chicago Customer Center, this position is responsible for maintaining optimal warehouse operations, including the check-in, servicing, testing, and repair of IR rental assets. As an integral part of the warehouse team, the technician ensures that all parts and supplies are organized and readily available for installation, maintenance, and repair activities.

Key Responsibilities
  • Effectively communicate with customers, co-workers, and office staff to provide technical support and foster strong relationships.
  • Manage warehouse operations, coordinating with Service Coordinators to ensure all necessary parts and supplies are stocked and organized.
  • Provide technical assistance on rental equipment compressed air systems start-ups, installations, and repairs.
  • Maintain, service, test, and repair Ingersoll Rand rental assets at the customer center location.
  • Follow standard operating procedures for warehouse operations, including receiving, storing, handling, and shipping goods.
  • Conduct thorough safety assessments of the warehouse working environments, ensuring compliance with health and safety regulations.
  • Read and interpret wiring schematics and diagrams for all rental equipment and troubleshoot rental assets in the field.
  • Document service and warehouse activities comprehensively, completing work orders, maintenance checklists, EHS inspections, and daily time sheets.
  • Assist with weekly inventory assignments, conduct regular inventory audits, and implement inventory reduction strategies while ensuring the availability of service parts.
  • Ensure proper operation of rental compressed air equipment at the customer location and in the field by completing preventative maintenance requirements and thorough inspections.
  • Participate actively in maintaining the Customer Centers Warehouse, identifying solutions, suggesting improved methods and techniques, and recommending process improvements.
  • Act as a liaison between the warehouse, field service technicians, and office personnel to align inventory with service needs and assist Field Service Technicians with multi-technician repairs and parts deliveries when required.
Requirements
  • Desired applicants will possess a combination of warehouse management experience and a solid background in troubleshooting industrial/commercial mechanical systems.
  • A minimum of 2 years' experience in warehouse operations, inventory management, or logistics is required.
  • High school diploma or equivalent is required. A degree or certification in Electrical/Electronic Technology, HVAC, or a related field is preferred.
  • Applicants should have a valid driver's license for at least 12 months, with a clean driving record free of major traffic violations.
  • EPA 608 /F-GAS 303/2008/CE/ISHRAE Certification is preferred, with refrigeration experience or certification being a plus.
  • Candidates must demonstrate strong communication skills and the ability to work effectively with a diverse team, managing multiple priorities in a dynamic environment.
  • Proficiency with warehouse management systems (WMS) and the ability to conduct inventory audits and implement inventory reduction strategies while ensuring the availability of service parts is essential.
What We Offer

At Ingersoll Rand, we offer a comprehensive benefits package, including health care options, life insurance, a robust 401(k) plan, paid time off, and an employee stock grant, among other offerings. Our employees develop customers for life through their daily commitment to expertise, productivity, and efficiency.

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