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Implementation Specialist

2 months ago

San Angelo, Texas, United States Time Clock Plus Full time

Job Summary:

We are seeking a highly skilled and experienced Implementation Specialist to join our team at TimeClock Plus. As an Implementation Specialist, you will play a critical role in ensuring the successful deployment of our time and attendance solutions to our customers.

Key Responsibilities:

  • Execute implementation project plans, at the direction of a Project Manager, based on customer needs, resources, and timelines as part of a project team.
  • Perform on-site and remote install, configuration, and customer training.
  • Manage time and resources to facilitate multiple implementation projects simultaneously.
  • Ensure customer success and satisfaction in a friendly and courteous manner.
  • Maintain customer records by updating account information and task status using project management tools and methodologies.
  • Continually investigate product and gain industry knowledge to improve performance and skill set.
  • Work independently to accomplish tasks to meet performance requirements.
  • Contribute to team effort by ensuring the highest possible level of customer happiness by understanding the needs of the customer with intuitive or directive conversation and questioning techniques.
  • Assist project team in predicting project risks and assist in Root Cause Analysis when unforeseen issues/risks threaten the success of the project.

Qualifications:

  • Four year college degree in MIS or similar field preferred. Equivalent experience considered.
  • Aptitude to quickly become a TimeClock Plus systems expert.
  • Excellent oral and written communication skills.
  • Public speaking experience or aptitude to become a great on-site communicator.
  • Strong logical, analytical, and reasoning abilities.
  • Demonstrates organizational skills while working on multiple projects.
  • Strong understanding of technical designs, database structures, and specifications, with an ability to transform abstract customer needs into system solutions.
  • Strong analytical and software management skills, including a thorough understanding of how to interpret customer business needs and translate them into a project plan.
  • Ability to travel up to 75% of the time, including overnight and weekends.
  • Ability to independently research and learn new technologies.
  • Experience with business operating procedures and accounting and/or payroll systems preferred.
  • Knowledge of Microsoft SQL Databases, Microsoft Server operating systems, and networking a plus.

Benefits:

The Implementation Specialist team member is a full-time position and carries the following benefits: paid vacation, health, dental and vision insurance, disability and life insurance, 401K.

Equal Opportunity Employer:

TimeClock Plus is an equal opportunity employer.