Service Center Support Professional

2 days ago


Mount Pleasant, Michigan, United States FedEx Full time
Job Summary

We are seeking a highly organized and detail-oriented Service Center Support professional to join our team at FedEx Freight. As a key member of our operations team, you will be responsible for providing exceptional customer service, processing documentation, and performing administrative tasks to ensure the smooth operation of our service center.

Key Responsibilities
  • Provide accurate information and assistance to customers, including determining pick-up and/or delivery needs, problem resolution, and updating systems to meet customer special handling requirements.
  • Enter freight shipment information into computer systems, including accurately status shipments, generating freight bills, and correcting freight bills.
  • Administer freight pick-up process, as required, and make freight delivery appointments.
  • Review drivers' Hours-of-Service logs to ensure accuracy and report discrepancies to appropriate leadership members.
  • Assist city operations, including checking-in drivers and processing related documentation, coordinating drop-off situations, and coordinating driver collections.
  • Communicate with sales, operations, and other service centers and/or departments to ensure customer needs are achieved and all issues are resolved.
Requirements
  • High school diploma or GED.
  • Two years general office experience preferred.
  • One year customer service experience, preferred.
  • Previous transportation experience preferred.
  • Strong phone and interpersonal skills.
  • Ability to count and perform basic math, with or without a calculator.
  • Strong written and verbal communication skills.
  • Ability to comprehend the various FedEx service products to assist in determining customers' needs.
Working Conditions

Office/dock environment. Fast-paced; deadline-oriented. Hours may vary due to operational needs.



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