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Sales & Customer Service Representative

2 months ago

Kyle, Texas, United States Massage Envy Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Sales & Customer Service Associate. As a key member of our team, you will be responsible for providing exceptional customer service, promoting our services, and contributing to the growth and success of our business.

Key Responsibilities
  • Customer Service: Provide outstanding customer service to ensure a positive experience for our clients.
  • Service Promotion: Promote the value of our services by educating clients on new and expanded services, selling our wellness programs, and encouraging homecare retail purchases.
  • Client Acquisition and Retention: Help grow and retain a client base through in-person and phone/email outreach.
  • Team Support: Support clinic flow by greeting clients, scheduling services, and addressing questions.
Requirements
  • Education: High school diploma or equivalent.
  • Experience: Previous retail or sales experience preferred.
  • Skills: Critical thinking, excellent math and computer skills, and the ability to multitask.
  • Personality: Great people skills, ability to establish positive relationships with guests, and a supporter of total body care.
What We Offer
  • Competitive Pay: Competitive base pay of $15 or more based on experience/hour plus bonuses and commissions.
  • Benefits: Employer-paid healthcare, including medical, dental, and vision plans, and a matching 401(k) plan.
  • Perks: Paid time off for full-time employees, employee referral bonus program, employee assistance program, flexible schedule, in-depth product and service training, and discounts on products and services.