Banquet Server

Job Summary:

The Banquet Server is responsible for providing exceptional service to guests in the banquet room or outdoors on the facility. This role requires a high level of customer service skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities:

• Set up the banquet room for events, if requested.
• Greet and serve guests in a friendly and energetic manner.
• Create a welcoming atmosphere and provide excellent hospitality by having a working knowledge of the resort facility and dining area.
• Know the food items on the menu and be able to share information with guests.
• Write orders and relay food orders to the kitchen and beverage orders to the bartender, if appropriate.
• Serve food and beverages and clear tables, following service etiquette and facility procedures.
• Carry trays of dirty dishes to the kitchen.
• Serve hors d'oeuvres from trays, if requested, as guests gather prior to the meal.
• Communicate with guests throughout the dining experience to assure all guest needs are met and excellent service is provided.
• Work as a team, following direction from the Banquet Captain and communicating needs for support to the banquet assistant.
• Understand the importance of food safety and sanitation and report potential safety or cleanliness issues and customer concerns to a supervisor.

Requirements:

• High School diploma or equivalent preferred.
• One to three months related server experience preferred.
• Must meet the state and federal minimum age requirement for serving alcohol, if applicable.
• Current Food Handlers Card and TIPS Certification (Training for Intervention Procedures).
• Ability to add, subtract, multiply and divide; must be able to calculate discounts, and percentages.
• Ability to communicate positively and effectively with team members about job tasks and responsibilities.
• Desire to contribute to a productive work environment by maintaining a positive attitude with team members and the public.
• Ability to read and comprehend simple instructions, short correspondence, and memorandums.
• Ability to speak effectively and present information to another person and in small group situations with guests and team members.
• Must be able to pay attention to details and be comfortable working in a fast-paced environment where continuous improvement is expected.

Work Environment:

This position typically operates in an indoor restaurant setting, but an employee may also be required to work on a patio or for an outdoor event, with exposure to outdoor weather conditions and occasionally native wildlife. The noise level in the work environment can be loud. Outdoor environments may require walking on variable terrain while carrying trays, or other items and navigating typical event obstacles, including, but not limited to, groups of people, table set ups and decorations, plants and the natural landscape.

Physical Demands:

The physical demands described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee is regularly required to hear, see, speak clearly and understand the speech of another person, sometimes in a noisy environment. This position is very active and requires standing and walking for most of a work shift. The position requires the ability to lift, balance and carry, bend, reach, and serve from trays weighing up to 20 pounds, and occasionally lift or move up to 30 pounds. Frequent hand washing is required. The employee must be able to navigate busy work areas.

Equal Opportunity Employer:

BlueStar Resort & Golf is an equal opportunity employer.