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Quality Assurance Specialist II

2 months ago

Minneapolis, Minnesota, United States Western National Group & Umialik Insurance Full time
Job Overview

About Us:

Western National Insurance Group is a well-established mutual insurance provider with a rich history of over 120 years, dedicated to fulfilling the property-and-casualty insurance requirements of clients across the Midwestern, Northwestern, and Southwestern regions of the United States. We pride ourselves on being "The Relationship Company," where our success is measured by the enduring relationships we cultivate. Our commitment to delivering friendly and supportive interactions enhances the overall experience for everyone we engage with.

Position Summary:

We are currently seeking a Quality Assurance Analyst II to enhance our product team.

The successful candidate will play a crucial role in the collaborative implementation, testing, validation, and deployment of software application modifications while fostering knowledge sharing within the broader product team.

Key Responsibilities:

  • Collaborate with the product team to test and deploy application modifications based on collaboratively defined requirements.
  • Engage in work refinement and estimation processes alongside the product team.
  • Prepare and execute testing on all new and modified code in accordance with team, product, and organizational standards.
  • Coordinate with product and change control teams to ensure quality deliverables that enhance customer value.
  • Create and maintain essential documentation as defined by the product team or company (e.g., support processes, team processes, system documentation, and decision logs).
  • Ensure timely project and task delivery, effectively communicating any delays or obstacles to the team and leadership.
  • Design, execute, and maintain manual tests throughout all stages of application testing.
  • Recognize and advocate for testability during the design and development phases.
  • Identify test cases suitable for automation.
  • Conduct test reviews in accordance with team, product, and organizational standards.
  • Spot opportunities for process enhancements and contribute to discussions at the product team level.
  • Identify areas prone to defects in product design and ensure adequate test coverage.
  • Actively engage in the resolution of test defects, providing detailed descriptions, documentation, and recommendations for resolution.
  • Participate in troubleshooting and resolution of urgent production issues.
  • Consistently uphold our customer experience standards, including prompt responses, maintaining a positive demeanor, building rapport, demonstrating empathy, managing customer expectations, utilizing appropriate communication channels, and taking ownership to resolve customer issues.
  • Adapt to non-core responsibilities as necessary to ensure timely delivery of work to customers (e.g., analysis, testing, deployment, and meeting facilitation).
  • Engage in special projects and additional duties as assigned.

Qualifications:

  • Strong mathematical, analytical, and problem-solving abilities.
  • Capacity to work independently and complete assignments effectively.
  • Meticulous attention to detail and quality assurance.
  • Basic understanding of testing metrics, tools for measurement, and the ability to provide execution metrics.
  • Ability to present information clearly to the product team.
  • Intermediate proficiency with various office and computer software.
  • Effective use of required programming languages and version control software.
  • Familiarity with essential core systems.
  • Ability to interpret automated test results.
  • Ability to analyze Jenkins job results.
  • Knowledge of multiple testing tools and frameworks.
  • A Bachelor's degree, associate degree, bootcamp certificate, or equivalent experience in lieu of formal education.

Preferred Attributes:

  • Demonstrated organizational and prioritization skills.
  • Proven ability to collaborate effectively with all members of the product team.
  • Basic knowledge and application of Agile testing methodologies at the product team level.
  • Ability to communicate clearly and effectively, both verbally and in writing, with technical and non-technical audiences.
  • Experience or education in the property-and-casualty insurance sector.

Compensation Overview:

The targeted hiring range for this position is $71,550 - $79,500 annually. However, the offered base pay may vary based on the candidate's job-related knowledge, skills, credentials, and experience, as well as other factors such as the role's scope and location.

Culture and Total Rewards:

At Western National, we are committed to our employees, recognizing that they are our greatest asset. We value connection, empowerment, and accountability, fostering a supportive work environment.

We offer a comprehensive Total Rewards Package, including:

  • Medical insurance options and standard employee benefits such as dental and vision coverage, life insurance, and disability insurance.
  • Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
  • 401(k) Plan with 100% matching on the first 6% of contributions.
  • Wellbeing Program, featuring an onsite fitness studio.
  • Paid Time Off, including holidays, vacation, and volunteer time.
  • 100% company-paid tuition reimbursement for approved job-related coursework.
  • Paid parental leave.
  • Bonus opportunities.

Western National believes in promoting a healthy work-life balance through flexible work arrangements, including hybrid and remote options tailored to meet individual, job, department, and company needs.

Western National is an equal opportunity employer, committed to providing employment opportunities to all employees and applicants without discrimination or harassment of any kind.