Customer Service Advocate

2 weeks ago


Scarborough, Maine, United States Maine Medical Center Full time
The Customer Solutions Representative role at MaineHealth is an exciting opportunity to join our team as a liaison between internal and external customers and the clinical laboratory. As a key member of our healthcare team, you will be responsible for handling all incoming calls, identifying client needs, and troubleshooting problems to resolution. Your strong communication and problem-solving skills will enable you to provide exceptional customer service and support to our patients and clients.

About Us: MaineHealth is a non-profit healthcare system that serves the state of Maine and New Hampshire. We are committed to delivering high-quality patient care and providing a supportive work environment for our employees. Our goal is to create a workplace where everyone feels valued, respected, and empowered to make a difference.

What You'll Do:
* Handle all incoming calls and respond to customer inquiries
* Identify client needs and troubleshoot problems to resolution
* Function as a liaison between internal and external customers and the clinical laboratory
* Develop and maintain relationships with patients and clients

Benefits and Compensation: We offer a competitive salary range of $45,000 - $60,000 per year, as well as a comprehensive benefits package that includes paid parental leave, a flexible work policy, student loan assistance, training and education, and well-being resources for you and your family. If you are passionate about delivering exceptional customer service and making a difference in the lives of others, we encourage you to apply for this rewarding opportunity.

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