Telecommunications Coordinator

We are seeking a highly skilled Telecommunications Operator to join our team at MedStar Montgomery Medical Center. As the first point of contact for callers, you will provide general information and direct incoming console calls to the appropriate department or person.

• Answer and process incoming calls in a timely manner, utilizing a specified call answering structure.
• Direct incoming console calls to the appropriate department or person.
• Assist in-house callers with placing outside calls as needed.
• Supply patient information, meeting information, and directions to the hospital as needed.
• Announce pages on the overhead paging system for physicians, personnel, or authorized public announcements.
• Locate physicians, personnel, and visitors in meetings or other situations when paging is not adequate.
• Respond to emergency calls on a priority basis and alert hospital personnel to emergency code situations.
• Monitor alarm systems for fire, ETO, security, blood bank, and medical gases, and notify appropriate personnel when alarms are activated.

• High School Diploma or GED required.
• 1-2 years of experience with multi-line or computerized answering service preferred.
• Basic computer skills for data entry.
• Basic knowledge of medical terminology.
• Bilingual in conversational Spanish is a plus but not required.