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Customer Service Liaison
2 weeks ago
WireCo WorldGroup is a global leader in the production of premium ropes, serving clients worldwide. With its headquarters in Prairie Village, Kansas, and manufacturing facilities globally, WireCo offers competitive wages, incentive programs, growth opportunities, and comprehensive benefits.
Job SummaryThe CUSTOMER SERVICE LIAISON plays a vital role in providing exceptional support to our Steel Commercial Organization and its customers throughout the sales life cycle of our products. This individual must possess strong communication skills, be adaptable, and have a results-driven approach.
Key Responsibilities- Manage all incoming calls and email inquiries, responding promptly and accurately.
- Enter quotes and orders into the company's sales portal with precision and timeliness.
- Utilize customer and order tracking portals to ensure seamless customer experiences.
- Serve as the primary point of contact for assigned accounts, focusing on customer satisfaction, retention, and growth.
- Represent the business in identifying challenges and opportunities, maintaining strong relationships with assigned accounts.
- High School Diploma or equivalent required.
- A minimum of 3 years' experience in a Customer Support role, preferably within a manufacturing or industrial environment.
- Strong problem-solving skills and the ability to navigate complex issues effectively.
- Results-driven with a focus on prioritizing tasks and employing effective organizational techniques.
$55,000 - $70,000 per annum, depending on experience.