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Customer Service Representative

2 months ago

Sidney, Nebraska, United States Staff My Agency Full time
Front Office Team Member

We are seeking a highly motivated and customer-focused individual to join our team as a Front Office Team Member. As a key member of our staff, you will be responsible for providing exceptional service to our customers, responding to inquiries, and maintaining high customer satisfaction.

Key Responsibilities:
  • Provide product and service information to customers, resolving any emerging problems with accuracy and efficiency.
  • Manage incoming calls and handle customer complaints, providing appropriate solutions and alternatives within time limits.
  • Keep records of customer interactions, process customer accounts, and file documents.
What We Offer:
  • Competitive base pay plus bonus
  • Paid time off (vacation and personal/sick days)
  • Valuable experience and growth potential
Requirements:
  • Willingness to obtain Property and Casualty insurance license
  • Willingness to obtain Life and Health insurance license
  • Strong phone contact handling skills and active listening
  • Comfortable making outbound calls
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

This is an exciting opportunity to join our team and contribute to our mission of providing exceptional service to our customers. If you are a motivated and customer-focused individual with a passion for helping others, we encourage you to apply.