Studio Guest Experience Specialist
2 weeks ago
At Orangetheory, we believe that fitness should be a way of life, not just a hobby or a chore. That's why we've created a science-based workout system that uses technology to measure performance and track progress. Our goal is to provide a supportive community for members to achieve their wellness goals and develop a lifelong passion for fitness.
Job Role
We're seeking a Studio Guest Experience Specialist to join our team, working approximately 20-25 hours per week. As a Guest Experience Specialist, you'll be responsible for providing exceptional guest experiences, promoting our brand, and contributing to the growth and success of our studio.
Key Responsibilities and Qualifications
- Greet every guest with enthusiasm, energy, and knowledge, setting the tone for an exceptional experience.
- Present the OTF concept to interested consumers, showcasing the benefits of our unique approach to fitness.
- Work at our front desk, handling phone calls, responding to member inquiries, and performing various tasks to ensure seamless operations.
- Provide studio tours, highlighting the amenities and features that make our studio stand out.
- Collaborate with trainers to guide newcomers through their first Orangetheory workout, ensuring a positive and engaging experience.
- Sell memberships to help drive studio growth and revenue.
- Foster strong relationships with prospective clients, addressing their concerns and needs to build trust and loyalty.
- Handle member concerns in a professional and objective manner, striving for resolution and satisfaction.
- Participate in marketing and outreach events, representing Orangetheory and promoting our brand.
- Maintain a clean and organized studio environment, ensuring a safe and welcoming space for all guests.
Salary and Benefits Package
The estimated annual salary for this position is between $28,320 - $37,440, depending on the number of hours worked per week. In addition to a competitive salary, we offer a range of benefits designed to support your well-being and career development, including bonus opportunities, employee discounts, flexible scheduling, free uniforms, and ongoing training and development.
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