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Customer Service Representative

2 months ago

Aurora, Illinois, United States Zips Car Wash Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate at Zips Car Wash. As a key member of our team, you will be responsible for delivering exceptional customer experiences and ensuring our customers leave with a smile.

Key Responsibilities
  • Customer Service: Provide world-class customer service to our guests, ensuring a welcoming and fun atmosphere at all times.
  • Enrollment and Support: Enroll and support our Unlimited Wash Club members, ensuring they have a seamless experience.
  • Point-of-Sale Operations: Attend the point-of-sale and oversee all transactions, ensuring accuracy and efficiency.
  • Property Maintenance: Maintain all aspects of the property in clean and working order, ensuring a safe and enjoyable experience for our guests.
  • Vehicle Loading: Safely and efficiently load every vehicle with clear hand signals and a smile.
  • Customer Satisfaction: Strive for customer satisfaction by receiving every guest with a warm and friendly welcome, providing support throughout the entire wash process, and ensuring a complete and thorough wash for all guests.
Requirements
  • Education: High School Diploma or Equivalent
  • Availability: Flexible availability, including evenings and weekends
  • Personality: Friendly, outgoing, and customer service oriented
  • Attitude: Resilient positive attitude and energetic personality
  • Accountability: Able to work effectively and be accountable under minimal supervision
Physical Demands
  • Physical Mobility: Regular physical mobility including reaching, grabbing, lifting, and ability to handle equipment that may average up to approximately 100 pounds in weight
  • Standing and Walking: Frequent walking, standing, and being on your feet for long periods of time
  • Weather Conditions: Working in non-climate-controlled environments and outside in all weather conditions