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Guest Services Associate Lead

1 month ago

Pacoima, California, United States National Health Foundation Full time
Job Title: Guest Services Associate Lead

Job Summary:

The Guest Services Associate Lead will provide support and leadership to the Guest Services team, ensuring a hospitable and safe environment for guests at our Recuperative Care Facility. This role will collaborate with Program Coordinators and Program Manager to schedule staff, delegate tasks, and conduct shift meetings.

Responsibilities:

  • Collaborate with Program Coordinators and Program Manager to schedule staff and ensure shifts have sufficient coverage.
  • Delegate tasks to Guest Services team members in alignment with departmental goals.
  • Conduct shift meetings in the absence of the Program Coordinator to debrief or discuss ongoing staff support.
  • Attend regularly scheduled team meetings and training.
  • Complete daily shift handoff meetings and participate by communicating critical guest needs in collaboration with interdisciplinary teams.
  • Collaborate with Social Services and nursing department to ensure information is accurately received and executed by Guest Services team while on shift.
  • Provide quality assurance, coaching, and support to Guest Services team; collaborate with the Program Coordinator to plan, monitor, and appraise job tasks and responsibilities.
  • Implement systems, policies, and procedures as directed by the Program Coordinator and Program Manager, delegating new assignments to team members as needed.
  • Review daily logs and shift notes for accuracy and completion.
  • Ensure all incident reports and reporting and supportive documentation are completed accurately for Program Coordinator and Program Manager review.
  • Ensure the safety and security of the facility; conduct safety drills as scheduled by Program Coordinator and Manager; assist and respond quickly to potential safety threats, taking the lead role in emergency evacuations.
  • Assist with Guest Services onboarding and provide ongoing training as needed.
  • Perform all general Guest Services Associate responsibilities to assist team.
  • Demonstrate the ability to handle moderate shift-related matters and provide solutions in tandem with Program Coordinator and Program Manager's instructions and guidelines.
  • Ensure all Emergency Action Plan (EAP) drills and documentation are completed and presented to the Program Coordinator for review.
  • Flexibility to adapt to schedule changes and/or work additional shifts to meet the needs of the facility, notwithstanding labor laws.
  • Must work as an extension of Program Coordinator in their absence.
  • Complete additional assignments, responsibilities, and tasks as needed to meet the needs of the facility.
  • Always follow NHF policies and procedures.

Requirements:

  • Minimum 2 years caregiver experience in a healthcare or recuperative care environment (preferred).
  • No write-ups or performance improvement plan within the last 6 months (internal hires).
  • Excellent communication skills both oral and written; time management and strong organizational skills.
  • Positive and welcoming attitude.
  • Ability to communicate effectively with all levels of staff, guests, and visitors.
  • Intermediate computer proficiency in Microsoft Office Suite that includes Outlook, Word, Excel required.
  • Current CPR and First Aid Certification (Preferred but not required).
  • Bi-lingual in Spanish Preferred.
  • TB test required.
  • Fingerprint live scan/background required.

Physical Requirements:

The duties as described will require frequent standing and walking. The employee will frequently bend/stop, squat, reach above the shoulders, twist, and turn, kneel, and push/pull. The employee will frequently be required to lift/pull/push/move up to 50 pounds. Must utilize conversational speech for effective verbal communication. Noise level is high in some client care areas.

Benefits:

National Health Foundation is addressing the social determinants of health using several research-proven strategies. We are targeting Food Access, with an emphasis on increasing the availability of health and fresh foods in under-resourced communities, Housing, with a focus on providing shelter and care for individuals who have been released from the hospital, the Built Environment, prioritizing the removal of the barriers to health in the Historic South Los Angeles community, and Education, with a focus on risk prevention and support for pregnant and parenting teens to complete their education. For further details on the programs, please visit our site at: http://nationalhealthfoundation.org